RETURN & EXCHANGE
If you discover any issues within seven days of receiving your product, you may return it. We will process your return and refund request within 48 hours. Refunds will be credited to your bank account via the original payment method within 7–15 days after approval.
Returned items must be in the same condition as when you received them: unworn, unused, with all tags attached, and in the original packaging. You must also provide a receipt or proof of purchase.
To request a return, please contact us at services@baasploa.com. If your return request is approved, we will send you a return label and instructions on how to ship the package. Items returned without a prior return request will not be accepted.
If you have any questions regarding returns, please feel free to contact us at services@baasploa.com
Damage and Issues
Please inspect your order immediately upon receipt. If you find any defects, damage, or incorrect items, please contact us right away so we can assess the issue and resolve it appropriately.
Exceptions/Non-Returnable Items
Certain types of items are non-returnable, such as perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The best way to ensure you receive the item you need as soon as possible is to return the item you received and purchase the new item separately once your return has been accepted.
Refunds
We will notify you once we have received and inspected your return and let you know if your refund has been approved. If approved, the refund will be automatically credited to your original payment account. Please note that it may take some time for your bank or credit card company to process and credit the refund.
